Thursday the 18th of October, 2007
Note that our Repair Terms and Conditions have changed.

SQN has maintained a Service Department for the last 25 years and our present Service Manager is Mr. Bob Hunt. As well as our mixers we also carry out repairs to the cable assemblies supplied for use with them. We only service our own products.

Our repair work carries a three month warranty, but this applies only to the actual work carried out. Clearly it is possible that some other unrelated fault may come to light within the repair warranty period, particularly on an early model mixer that may be fifteen or twenty years old.

Following requests from our customers to have a better idea of the cost in advance, repairs are received by us on the basis of the following conditions:

1. We make a standard charge for a mixer repair, taken from the schedule below. This basic charge covers handling and labour but not parts, return carriage or VAT. Parts are charged according to our Parts Price List, which can be supplied on request.
   It should be borne in mind that older mixers, particularly those dating from before 1997, which contain hundreds of discrete components and may be somewhat fragile due to age and accumulated corrosion damage are more time consuming. Where a mixer has been corroded, e.g. by immersion in sea water, we may deem it to to be beyond economic repair. In addition, some repairs to the oldest mixers may be uneconomic or even impossible. We will warn the customer that a charge in the standard range will not apply in these cases.

   We are now offering generous Trade-in terms, designed to assist those who wish to dispose of old mixers which have finally reached the end of their long useful life through being difficult and uneconomic to repair.

2. We can give no guarantee of turnaround time for repair jobs. In practice, we find that mixers are usually returned in about ten days from receipt. Although it would be rare for this time to extend beyond a month, there have been occasions when even this period has been exceeded due to unavailability of parts, lack of feedback from the customer or other peculiar circumstances.
3. We reserve the right to require payment of the invoice before returning the mixer.
4. Repair orders from Limited Companies can only be processed when accompanied by an official order from the Company.
5. Before sending a mixer for repair it is worthwhile making a final check that it is actually faulty and that the problem is not caused by the cabling or other external equipment. A minimum charge of £150 will apply even when no fault can be found in the mixer. This is because establishing that there is no fault requires examination and testing of the mixer, soak testing and further examination as well as all of the clerical and administration costs of a mixer with an actual fault.
6. Spare Parts
   Spare parts are available to others who wish to carry out repairs to SQN mixers. It should be noted that certain special parts are no longer available from the original manufacturers or are extremely expensive to obtain in the small quantities required just for the service department. These parts will be charged at a price reflecting their scarcity or may be reserved for the use of SQN.

   Please contact the factory regarding price and availability of parts. Note that there will be a minimum charge of £20 for all spare parts orders.

7. Modifications
   In the past, the SQN Service Department has been prepared to carry out modifications and updatings of the specifications of older mixers. It is no longer considered to be cost effective to do this so we will no longer modify or upgrade older mixers.
   Requests for specialist modifications of mixers in current production may still be entertained.

 
The following table lists the schedule of standard labour and handling charges.
Note that these are for normal repairs not involving corrosion or extensive rebuilding.

Model	Date	Serial Nos.	Charge
SQN-3 Type C	June 1980 - 1990	3C-1000 onwards	£200
SQN-3 Type M	1980 - 1981	3M-1001 onwards	£200
SQN-3M Series 2000	1981 - 1991	3M-2000 onwards	£200
SQN-3M Series 3000	1991 - 2002	3M-3000 onwards	£200
SQN-3M Series 4000	2002 - 2005	3M-35000 onwards	£200
SQN-4S (Series I)	June 1985 - Feb 1987	4S-4000 onwards	£200-£350
SQN-4S Series II	Feb 1987 - Feb 1993	4S-4400 onwards	£200-£350
SQN-4S Series III	Feb 1993 - Oct 1993	4S-43000 onwards	£200-£300
SQN-4S Series IIIa	Oct 1993 - March 1997	4S-43100 onwards	£200-£300
SQN-4S Series IV	March 1997 - Nov 1999	4S-50000 onwards	£250
SQN-4S Series IVe	Nov 1999 - June 2005	4S-51000 onwards	£200
SQN-2S	June 2002 - Nov 2006	2S-60000 onwards	£200
SQN-4S_mini	Dec 2006 - current	4SM-61000 onwards	£200
SQN-5S	Jan 2005 - Dec 2005	5S-55000 onwards	£200
SQN-5S Series II	Dec 2005 - current	5S-56000 onwards	£200
Thursday the 18th of October, 2007